How do I register in the Wizard Con shop?
Visit the following link - Tutorial paraRegistro en la Tienda

How do I pay by credit card?
Visit the following link - Tutorial para pagos con Tarjeta de Crédito

How do I do a money transfer?
Visit the following link-Tutorial para pagos por Transferencia Bancaria

When and where became the passes available.
Passes are not available yet, we are waiting to confirm our first guest to do so. All passes can be purchased at the Wizard Con online store; you can access the store clicking on the “Store” button at the official event’s web site.

 

When and where will the event take place? How many actors are coming?
The event will take place in 2012 in Madrid. Dates and event venue are yet to be confirmed. Guests are also yet to be confirmed.

 

If I purchase a pass, can I buy pictures and autographs that are not included in the pass? 
Yes, you can buy any product you want as long as you already have a pass.

 

Do all pass allow me to access to the event on both days? How do I get my pass?
Yes, all pass include entry permission for both days. The event will take place on a weekend and the registration the Friday just before the weekend. We will e-mail you an electronic pass after your purchase in .pdf format that you must print and hand out at the registration desk, where you will be given the actual pass.

 

May I take pictures to the actors with my own camera?
No, it is not allowed. Pictures with the actors must be purchased separately if they are not included in your pass. Nevertheless, you are allowed to take your camera to the panels and take pics and film from your seat. However, it is strictly forbidden to take pictures in the Autographs and Photo ops rooms.

 

May I and my friend be on a picture together paying only for one?
No, each of you must purchase a picture to be on one together, if not, only one of you will be allowed in the picture.

How will the seats on the panels room be arranged?
There will be four seating areas, one after the other. 1st area is for Master Passes and 2nd for Apprentice’s. The first 2 rows are for the people who buy more extras.

 

I’m a minor, may I go to this event?
Yes, minors are allowed under the following conditions: if you are under 16, a responsible adult must come with you. If you are 16 or 17 you just need an authorization form properly completed and signed by your parents or legal custodian. If you are 16 or 17, you CAN’T be responsible for an under 16 minor.

If I’m over 18, have my pass and want to be responsible for a minor I don’t know, am I allowed to do it?
Of course, but you will be 100% responsible for the minor’s actions during the event and must be with him/her all the time, as minors are not allowed to walk around the event on their own.

Does the adult that comes with me have to purchase the same pass I have?
If you are a minor and an adult is coming with you, you don’t necessarily have to have the same passes. For example, he/she could purchase a Soldier pass and you a Star.

 

What does “+ for your pass” mean?
This new feature is exclusive for the Wizard Con. It allows people with Master or Apprentice passes to purchase extra products to improve their passes. The information about the characteristics and prices of these extras will be announced in our web later.

 

What time are the activities scheduled to start and end?
The event lasts two day, Saturday and Sunday. The convention will start early in the morning and end at noon. We are trying to organize a Cocktail or Dinner with the guests on Saturday evening, so those who attend will end a little later.

The register to collect the hanging passes will take place the Friday prior to the event weekend at noon at the convention’s venue.

 

I am really lost; can you help me clarify all this?
KLZ Events is here to help and answer all your questions, even so, we strongly recommend you read the web carefully, particularly the “Terms and conditions”, “Prices” and “FAQ” sections, and also that you enter the forum, where you’ll find everything you’re looking for. But of course, if you still have any question just contact us at wizardcon@klzevents.com and we’ll be very happy to help!

 

Can I pay in installments?
Not right now. If there should be a special offer for you to pay in installments, KLZ Events will announce it in advance.

 

May I pay through Paypal? Which payment options are there?
In our on-line store we only take:

• Payment with credit card.
• Money transfer (you must go to the bank and transfer the payment to the account number we will provide you with when you purchase your pass).

 

How many passes of each kind are available?
At the moment we cannot say how many passes will there be available per category. But as a guideline, have under account that the more features a pass offers, the less passes of the kind will be available; so the Master passes will be limited. The maximum capacity of the event is 1000 people.

Do the passes allow you to go to the panels and purchase extras and products of both Merlin and Harry Potter guests?
Yes, this is a mixed event, so buying a pass grants you access to both series’ products and panels. We are having the same number of Merlin and Harry Potter guests.

Do you need any help?
We will be needing some Staff people to help us organize and control everything goes right during the event. A few months before the convention, we will call an announcement about this topic, and everyone who has a pass and want to help will be very welcomed to do it!

 

Will I see the actors no matter what pass I purchase?
Yes, all passes will allow you to see them every day of the event.

 

Will I be able to see the actors even if I don’t have a pass?
No, you need a pass to enter into the convention building. Security measures will be highly strong during the convention and it is strictly forbidden to get into the convention without your pass. If during the event something like this happens, the intruder will be hold and we’ll call the police.

 

May I re-sell my pass?
No, if you do, the buyer won’t be able to access the convention because all passes are nominative and we won’t change the name on the pass under no circumstances. Any change must be done through us.

 

Will there be any special discount for people staying at the hotel?
Yes, there will be a discount for people stating at the event’s hotel. RENFE are collaborating with us and offer a 30% discount on all their train tickets for all the attendants to our convention.

 

May I get my pass at the convention?
No, you must purchase your pass previously, we won’t be selling them at the convention. Nevertheless, in the event that pictures or autographs aren’t sold out, we will be selling them at the event too.

 

Which merchandising will sign the guests?
They will only sign the KLZ Events/Wizard Con official merchandising for the - which will be available in our store shortly - or official Warner Bros/Harry Potter and BBC/Merlin products (DVDs, posters, etc.).