How do I register in the DarkShadeCon shop?
Visit the following link Tutorials
How do I pay by credit card?
Visit the following link Tutorials
How do I do a money transfer?
Visit the following link Tutorials
May I pay in installments?
Yes, we accept payments in installments.You can pay the passes until in three months with this conditions:
Paying with pre-booking of three months:
50€ first month
50% of the final total the following month
50% left of total, two months after the pre-booking
(available until September 2019 for the Alpha and Beta passes. Normal passes must be paid for in two installments).
Payment in two months:
50% the first month
50% the following month
(available until October 2019 for all the passes)
May I pay through Paypal? Which payment options are there?
In our on-line store we only take:
Payment with credit card.
Money transfer (you must go to the bank and transfer the payment to the account number we will provide you with when you purchase your pass)
If anybody has problems paying, we accept the payment through Western Union
I bought two tickets, but in the PDF just put my name. Is it normal?
Yes, it is normal, just put the name of the person who pays the order, but on our lists will be written the names of the two people who come to the convention.
Can I ask for my money back of the products I bought already?
No, there is no refund of products bought except if the guest cancels. Please read the next question.
Will I get my confirmations of the products I just ordered the week before the event? YES. Please do not keep asking we always send them and if you paid, you will get them. If for some problem we didn't get the money and you paid, please show this receipt of your payment on the registration, there's no way you won't get what you paid for.
I didn't choose my included photo op, can I now? I didn't receive any personal email.
NO. As we will be saying all over our social networks, oficial website and newsletter no personal emails will be sent. It is your responsability to have all the updates. If you didn't send the email, we will put a random photo op choose by the organization in your envelope, you can not change it. Stay tuned at our social medias.
I made an order x days ago and I still do not have the confirmations, is everything ok?
YES, but if you made it by bank wire we still do not have the money. If you did it by credit card and before you are orders with bank wire you will also get the confirmations a bit late, but as in all our events, you will have it BEFORE the event itself.
I received my last order confirmation on thursday before friday registration and i do not have time to print that one, may I show it on my phone?
If any product is sold out or almost sold out, will we be able to purchase them in the event?
MAYBE. We try to save an small part of the products to sell in the event, if we do not say something about that specific product then it is absolutely sold out. If we say that a minium quantity will be offered in the event, then we will sell them there starting on friday afternoon.
I bought passes and extras for me and my friends but everything is under my name?
YES. Please send the name of your friends for our list. Once the registration is done you will be able to share the tickets of the products with them. About names you won't have a confirmation for each pass, we only need the names for our list so you have everything you need.
When and where became the passes available.
The passes will be available soon in our online store.
If I purchase a pass, can I buy pictures and autographs that are not included in the pass?
Yes, you can buy any product you want as long as you already have a pass.
Do all pass allow me to access to the event on both days? How do I get my pass?
Yes, all pass include entry permission for both days. The event will take place on a weekend and the registration the Friday just before the weekend. We will e-mail you an electronic pass after your purchase in .pdf format that you must print and hand out at the registration desk, where you will be given the actual pass.
How many passes of each kind are available?
At the moment we cannot say how many passes will there be available per category. But as a guideline, have under account that the more features a pass offers, the less passes of the kind will be available. The full capacity for the event is of 900.
May I re-sell my pass?
No, if you do, the buyer won’t be able to access the convention because all passes are nominative and we won’t change the name on the pass under no circumstances. Any change must be done through us.
May I buy my pass at the convention?
No, you must purchase your pass previously, we won’t be selling them at the convention. Nevertheless, in the event that pictures or autographs aren’t sold out, we will be selling them at the event too.
I do not have a spot for saturday registration, will I able to make it anyway?
NO. Please this is serious saturday registration is more time destinated for something that already have a time in the convention (Friday) and we are quiting time to organization matters by making this registration, so if you do not have your email saying that you can come, you won't be able.
I can not be there on friday at the time I supposed to, may I come later?
YES. We are very firm and restricted on saturday but friday is ALL for registration, so you have time to come from 16h to 21h, but be sure it is 16h to 21h, and not 21ish, because we close the registration at 21 o'clock.
When and where will the event take place? How many actors are coming?
The event will take place in November 23rd & 24th 2019 in Brussels.
The guests will be known once they are confirmed and there is not a specific date to do so. Maybe the last guest can be confirmed five months before the event or a week before, you must realize that in every case KLZ Events does not have the complete power for confirming the guests.
How can I know when I have to be at the photo/meeting/autograph?
We will announce on the Panel Room’s screens each activity and it’s pass’ range that can participate in that moment. Once we announce your pass range, we don’t recommend waiting, because you could lose that activity.*
* KLZ Events won’t be responsible of any lost activity once it has been announced on screen.
What if my activities are scheduled for one day and I’m only comming the other one?
KLZ Events’ events are two days, which is why all activities are split between the two days, and sometimes an actor might be there for only one day. KLZ Events won’t be responsible of any activity lost because of an absence.
How will the seats on the panels room be arranged?
There will be three seating areas, one after the other. Priority area is for Alpha Pass, 2nd for Beta and 3rd for Omega passes. Each area will consist of many seat rows, and some areas might be bigger than others, depending on the kind of passes sold.
What time are the activities scheduled to start and end?
The event lasts two day, Saturday and Sunday. The convention will start early in the morning and end at noon. Those of you who are having the Party/Dinner will end a little later.
The register to collect the hanging passes will take place the Friday prior to the event weekend at noon at the convention’s venue.
The registration to pick up your neck passes will be on Friday afternoon before the event at the same place where the Convention is being held. At this registration you will find out your seat number in the panel room.
We normally announce the timetable about a month before the event unless, due to reasons beyond our control, we cannot announce it at that moment.
Will I see the actors no matter what pass I purchase?
Yes, all passes will allow you to see them every day of the event.
Will I be able to see the actors even if I don’t have a pass?
No, you need a pass to enter into the convention building. Security measures will be highly strong during the convention and it is strictly forbidden to get into the convention without your pass. If during the event something like this happens, the intruder will be hold and we’ll call the police.
Will there be simultaneous translation at the event?
No, we do not offer this. Actors we will have PAs that will help you with the comunication if you need it, but simultaneous translation is not offer.
What if a guest cancels? What would happen if I have products with him/her?
If a guest cancels, there will be 2 options:
1) Exchange of products for other guests available (not bonus).
2) Refund of the products of the guest cancelled after the event. You need to bring a supporting document of the bank transfer/payment and product confirmation PDF.
If a guest cancels, there will not be a refund of the Passes in any case.
What is a bonus guest?
It is a guest whose photos and autographs are not included in any pass and you have to buy them apart, at the shop or at the merchandise zone. Although this guest will be at the pannels room and may appear at the party
What if I'm coming just on sunday? or I leave before?
The event is TWO DAYS + registration on friday. Two days means from the opening until the last activity and leaving before or coming later is under your risk. We will try to help as always because each case is different, but remember we are working for hundreds of people in the event and we can not stop something just for one person, think in big and do not individualize your problem.
Will you offer food in the event?
YES, not KLZ Events it self, but there's a restaurant and they offers snaks, hamburgers, soups, drinks and many other things for a very reasonable price, also near the convention center your will find restaurants and convenience stores.
I'm pregnant, sick, disable, etc... Do I have to make the qeues?
NO, please tell the staff and will help you by giving you priority. If you are disable we need to see the disability card from the goverment. If you are sick (no colds hehehe, serious illness) please bring any paper that confirms this.
KLZ Eventers has priority on the registration?
YES. Just show the staff your card and follow them to the head of the qeue, you do not have to wait, but please do not bring non KLZ Eventers with you, if they do not have the card they must wait the normal qeue.
KLZ Eventers has priority both days?
KLZ Eventers has ALWAYS priority in any activity that starts, but if it's something we made on saturday and we repeat on sunday, they will have to wait so the people that didn't have the opportunity on saturday can do it. What KLZ Eventers CAN do is come to the photos both days or autographs. Just remember guys that there are people that only have one day and they also need their products.
May I and my friend be on a picture together paying only for one?
No, each of you must purchase a picture to be on one together, if not, only one of you will be allowed in the picture.
Does the adult that comes with me have to purchase the same pass I have?
If you are a minor and an adult is coming with you, you don’t necessarily have to have the same passes. For example, he/she could purchase a Omega pass and you a Alpha, notice that different kind of passes won't sit toguether.
Which merchandising will sign the guests?
They will only sign the KLZ Events/DarkShadeCon official merchandising or official Warner Bros/CW/The Vampire Diaries’ and Warner Bros/CW/The Originals'(DVDs, posters, etc.)
When can I give them a present?
Just during the autographs. You can not give them any present in any other activity.
Can we share a photo just with one ticket?
No, if you want a photo with your friends you all must have a ticket for that photo.
May I take pictures or videos with the actors with my own camera?
No, it is not allowed. Pictures or videos with the actors must be purchased separately if they are not included in your pass. Nevertheless, you are allowed to take your camera to the panels and take pics and film from your seat. However, it is strictly forbidden to take pictures in the Autographs and Photo ops rooms.
Can I take any photographs/ videos/ voice recordings of the actors?
It’s completely forbidden to take photographs, videos or voice recordings of the actors, except inside the Panel Room. You can only your flash in the first 5 minutes. Any photograph, video or vioce recording taken from outside the Panel Room, will be requited and deleted by a member of the staff.
I’m a minor, may I go to this event?
Yes, minors are allowed under the following conditions: if you are under 15, a responsible adult must come with you. If you are 15 or 16 you just need an authorization form properly completed and signed by your parents or legal custodian, you can ask for that form by email at email@example.com. If you are 15 or 16, you CAN’T be responsible for an under 15 minor.
If I’m over 18, have my pass and want to be responsible for a minor I don’t know, am I allowed to do it?
No unless you are family. The adult must be legal tutor of the minor for any issue that could happen inside the event.
I am really lost, can you help me clarify all this?
KLZ Events is here to help and answer all your questions, even so, we strongly recommend you read the web carefully, particularly the “Terms and conditions”, “Prices” and “FAQ” sections, and also that you enter the forum, where you’ll find everything you’re looking for. But of course, if you still have any question just contact us at firstname.lastname@example.org and we’ll be very happy to help!
What is the best way to be updated about this event’s news?
You can follow are web site, our official Facebook group and our twitter. If you want to read all the news in your e-mail, register and subscribe to our forum to be the first to know all news.
Do you need any help?
We will be needing some Staff people to help us organize and control everything goes right during the event. A few months before the convention, we will call an announcement about this topic, and everyone who has a pass and want to help will be very welcomed to do it!
Will there be any special discount for people staying at the hotel?
Yes, there will be a discount for people stating at the event’s hotel. And also have discounts with KLM/Air France and Renfe.
I sent an email with a problem a few days ago, will you reply and solve it?
YES, we will, so please do not keep sending emails this only delays the reply and the problem as it will be bump as a new one.