Which is the official language of the event?
ENGLISH, it is the international language, but our staff will help with some other languages. Please understand that we do not use translators in the Q&As this cuts the fun. We truly believe that english is necessary everywhere and all the schools has it :) If we do not cut each sentence from the guest to translate you will have MORE time with them.
I bought passes and extras for me and my friends but everything is under my name?
YES. Please send the name of your friends for our list. Once the registration is done you will be able to share the tickets of the products with them. About names you won't have a confirmation for each pass, we only need the names for our list so you have everything you need.
My friend who ordered after me already have the confirmation of the products, why I do not have anything yet?
Did you both made the order by bank wire and paid the same day? If yes, look in your spam folder this is the tipical problem. Did she ordered by credit card but you don't? Please wait. Did you ordered by card and she did by bank wire? Look in your spam folder first and if you can find it, send an email
Can we share a photo just with one ticket?
No, if you want a photo with your friends you all must have a ticket for that photo.